kgoodman@progressive-advantage.com

Services

Our Services

Salesforce.com
 Analytics


Consolidating the various pieces of customer and prospect information is just part of your Salesforce.com strategy. The implementation involves understanding the complexities of how various teams within your organisation use that customer information, what they do with that data, and learning how to use it for your best business advantage. It’s about figuring out how Salesforce.com integrates with existing processes and technologies to help you optimise your business, learn how to make your business better, and then making it all happen seamlessly.  

Day 2 Operational
Support Packages


Your Sales and Services processes are in constant flux and development as demand increases and changes. 

From simply needing to understand the impact of a new product or enhancement on sales performance, or understanding the metrics of how your teams are delivering the best customer experience,  to the wholesale changes needed to integrate with for example a new billing system or field services application.  Whatever your operational challenge, we provide the essential consultancy services to ensure changes, upgrades, system integrations and migrations are handled seamlessly.   

We help you plan the future, keeping the present in control. 

Project Implementation


Implementing a new Salesforce.com project is exciting, but it can also be overwhelming. With our Project Implementation services, you get the guidance, coaching and tools you need to handle new challenges with skill and dexterity. First, we'll establish the needs of the new project and then we'll scope out how your internal resource, complemented by our consultancy services can meet and surpass the demands of the project. 

About Us


With 10 years experience and over one hundred salesforce.com engagements, Progressive Advantage Ltd's key differentiator is how we learn our clients’ business and act as an extension to internal teams, bringing relevant skills when required. We also help with the interview process for those clients who wish to build a bigger in-house team. 
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